 |
It is clear that as a company, it
would not be easy to reach up on every expectation set by the public or
consumers. Companies need to focus on their needs and at the same time,
considering the high expectations of the customers itself. In general, no
companies will want to work if the profits generated are not as their
expectations. Yet on the other hand, customers demand different types of
quality of the products and services given which of course will cause a dilemma
in the end.
Each customer has their own
satisfaction level and this cannot be made uniform. Theoretically, there are
three steps of customer’s expectations and service delivery manner:
- Quality surprise: It is where the
service given exceeds the expectations.
- Satisfactory quality: It is where
the service given is equal to the expectations.
- Unacceptable quality: It is where
the service given is below the expectations.
For more details on Consumer Behavior, please contact:
KIRTI PARKASH
+62 21 8378 3288
kirti.parkash@frontlinerinc.com
Safal Trading Pvt.Ltd organization is now a major COMMODITY research advisory organization which provides professionals ideas for commodity and mcx market.
ReplyDeleteCommodity Market Tips Services