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As an individual, surely the word
“First Impression” is no more a stranger in the ears. The self-preparation of
always being ready to meet others, especially towards new people is mostly done
as to receive positive feedback after every meeting. This does not apply only
to individuals as general, but companies as a whole.
The staffs within the companies,
whether big or small, are responsible to maintain the goodwill and the
impression of the company. Guests and clients will judge about the company
through the staffs’ behavior themselves. More than just the staff support, even
company’s decoration should support as to show its culture and comfort.
First impressions are judged
mostly on staffs’ behavior, gestures, face expressions, words, phrase, voice
tone and more about the company on its working area, equipment, material and
procedure of working. Combination of both is really important, and this can be
done by professional training and practice thereafter. Remember, your company's impression is your consumer's moment of truth!
For more details on Moment of Truth, please contact:
KIRTI PARKASH
+62 21 8378 3288
kirti.parkash@frontlinerinc.com
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